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Our Board of Directors provides strategic and management oversight as well as a global business perspective while upholding our rigorous governing principles.
Jay S. Hennick
Director, Founder & Chairman of the Board
Jay S. Hennick is the Global Chairman, CEO, and controlling shareholder of Colliers International. He is also the Founder, Chairman, and largest individual shareholder of FirstService Corporation, and was the former CEO from 1988 to 2015. Additionally, Mr. Hennick is the Co-Founder and Chairman of Hennick & Company, a private family investment firm.
Mr. Hennick has received numerous accolades for his leadership and contributions. In 1998, he was awarded Canada’s Entrepreneur of the Year, and in 2001, he was named Canada’s CEO of the Year by Canadian Business Magazine. He has also been honored with two Honorary Doctorates: one in Laws from York University in 2011, and another from the University of Ottawa in 2014. In 2019, Mr. Hennick was appointed as a member of the Order of Canada and received the International Horatio Alger Award. In 2024, he was inducted into the Canadian Business Hall of Fame.
Mr. Hennick also served as past Chairman of the Board of Directors for the Sinai Health System and Mount Sinai Hospital in Toronto. Through the Hennick Family Foundation, Jay and Barbara Hennick have made significant contributions to healthcare, education, and the arts, including: $50 million to the Royal Ontario Museum for its revitalization and new vision plans; $36 million donation to name Hennick Bridgepoint Hospital, Canada’s largest complex care and rehabilitation hospital, $10 million to the World Holocaust Remembrance Centre (Yad Vashem) in Jerusalem, Israel and smaller but significant benefactions include those to Osgoode Hall Law School and the Schulich School of Business at York University and to the University of Ottawa.
D. Scott Patterson
Director, President & Chief Executive Officer
Scott Patterson is the CEO of FirstService Corporation. Previously, he was the Chief Operating Officer from 2003 to 2015. He joined FirstService in 1995 as Vice President of Corporate Development and was the Chief Financial Officer of the company from July 1995 until September 2003.
Prior to joining FirstService, Scott was an investment banker at Bankers Trust. He qualified as a Chartered Accountant in 1985 and began his career at PricewaterhouseCoopers.
Scott holds a Bachelor of Arts in Business Administration from the University of Western Ontario.
Yousry Bissada
Director, Member: Executive Compensation Committee, Chair Audit Committee
Yousry Bissada has more than 30 years of financial services experience focused on the mortgage industry. He is the President, and Chief Executive Officer, and Director of Home Trust Company, having joined in 2017. From 2017 until mid-2023, Mr. Bissada also served as President & CEO and Director of Home Trust’s parent company, Home Capital Group (HCGI), until it was acquired by Smith Financial Corp.
In addition to serving on the board of Home Trust, he currently serves on the board of FirstService, Bank and Trust Company Association, and the Princess Margaret Cancer Foundation. Mr. Bissada is a CPA, GCA, and Accredited Mortgage Professional (AMP) and holds an ICD.D designation from the Institute of Corporate Directors.
Elizabeth Carducci
Director, Member: Audit Committee
Ms. Carducci is recognized as a visionary leader in the customer and employee experience industry. She is currently an advisor and investor in early-stage companies, having recently retired from a 21-year career at Medallia, a leading software company in the customer experience space.
As a member of the founding team, Ms. Carducci joined Medallia in 2001 as employee number three and helped build the company into an industry leader with 2,000 employees and more than $500 million in annual revenue. She was part of the management team that took Medallia public in 2019 and through a subsequent $6.4 billion buyout in 2021 by private equity firm, Thoma Bravo. Ms. Carducci held numerous operational roles during her tenure at Medallia, culminating in her position as Chief Revenue Officer.
Under her stewardship, Medallia became the leading provider of customer experience management solutions across a wide variety of industries, including the hospitality, retail, and financial services sectors. Before Medallia, Ms. Carducci led the global contact center organization for Starwood Hotels, with prior roles at ITT Sheraton, and Deloitte. Ms. Carducci holds an MBA from Stanford University and a Bachelor of Science in Electrical Engineering from the Massachusetts Institute of Technology.
Steve H. Grimshaw
Director Member: Nominating and Corporate Governance Committee
Mr. Grimshaw is the full-time Chairman of Caliber, Inc., one of the largest automotive service companies in the U.S. Since joining as CEO in 2009, Caliber has grown from 68 locations in two states to over 1,550 company-owned locations in 42 states across the U.S. Caliber’s family of brands now include Caliber Collision, Caliber Auto Glass, Caliber Auto Care, and Protech Electronics. Caliber’s revenues have increased from $284 million to over $4.0+ billion during his tenure.
Prior to joining Caliber, Mr. Grimshaw served as Executive Vice President & General Manager at Safety-Kleen Systems, one of the largest environmental services companies in the U.S., with additional operations in Canada, Mexico, Japan, China, and South Korea. Under Mr. Grimshaw’s inspirational leadership, Caliber’s philanthropic efforts are tightly woven into the fabric of the Caliber culture, including the annual Rhythm Restoration Food Drive with more than 20 million meals collected for children in need of nutritious meals and the Caliber Recycled Rides program which has donated more than 250 vehicles to military and first responder families in need of reliable transportation. Mr. Grimshaw received the 2016 Ernst & Young Southwest Entrepreneur of the Year Award in the services category and was a National Finalist. Mr. Grimshaw was Chair of the Board for the Dallas Division of the American Heart Association until June 2020 and currently serves on the AHA Board for the Southwest Region. Mr. Grimshaw chaired the 2016 Cotes du Coeur event with his wife, raising a record $4 million to fight heart disease and stroke. Mr. Grimshaw was also appointed to the American Heart Association CEO Roundtable as one of 40 CEOs from some of America’s largest companies dedicated to disseminating evidence-based approaches to workplace health. Mr. Grimshaw also sits on the board of Premise Health, the nation’s leading direct healthcare provider based in Nashville, TN, and Apple Roofing, a residential and commercial roofing company based in Southlake, TX. Mr. Grimshaw is a graduate of the University of South Carolina, where he currently serves as a trustee for the Business Partnership Foundation at Darla Moore Business School. Previous board participation includes Mavis Discount Tire, Amegy Bank Dallas Advisory Board, and 22Kill (focused on ending veteran suicide).
Frederick R. Reichheld
Director Member: Nominating and Corporate Governance Committee
Since 1977, Mr. Reichheld has been employed at Bain & Company, Inc., a global business consulting firm, and was elected to the partnership at Bain in 1982. Mr. Reichheld is the creator of the Net Promoter© system of management and founded Bain’s Loyalty practice, which helps clients achieve superior results through improvements in customer, employee, partner, and investor loyalty and has also served in a variety of other roles, including as a member of Bain & Company’s Worldwide Management, Nominating, and Compensation Committees.
In January 1999, he was elected by the firm to become the first Bain Fellow. Mr. Reichheld is a frequent speaker to major business forums and groups of CEOs and senior executives worldwide and has authored several books, including The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (Harvard Business School Press, 1996), Loyalty Rules!: How Today’s Leaders Build Lasting Relationships (Harvard Business School Press 2003), The Ultimate Question (Harvard Business School Press, 2006), The Ultimate Question 2.0 (Harvard Business School Press 2011) and Winning on Purpose (Harvard Business Review Press 2021). Mr. Reichheld received his BA from Harvard College and MBA from Harvard Business School.
Joan Sproul
Director Member: Audit Committee, Chair
Sarbanes Oxley Committee, Chair
Ms. Sproul was most recently the Executive Vice President, Finance (CFO) & Chief Administrative Officer of the Sinai Health System in Toronto, Canada. In addition to serving more than 20 years in various finance and corporate-related roles at Mount Sinai Hospital, she previously held a number of senior financial positions in the hospitality industry.
Ms. Sproul was named to the list of Canada’s Most Powerful Women, Women’s Executive Network, 2013. Ms. Sproul holds a Chartered Professional Accountant (CPA) designation, having qualified as a Chartered Accountant in 1981 and began her career at Ernst & Whinney. Ms. Sproul holds a Bachelor of Commerce degree from the University of Toronto.
Erin J. Wallace
Director Member: Nominating and Corporate Governance Committee, Chair
Executive Compensation Committee
Ms. Wallace is the former Chief Operating Officer at Great Wolf Resorts, Inc., a role she held from 2016 through 2019. In this role, she was responsible for leading more than 9,000 Pack Member employees at 18 lodges throughout the United States. Great Wolf Resorts, Inc. is America’s largest family of indoor water park resorts and has over 7.0 million guests annually. Before joining Great Wolf Resorts, Inc., Ms. Wallace was the Chief Operating Officer of Learning Care Group, Inc. from February 2015 to August 2016, where she led more than 16,000 Learning Care Group employees in delivering operational excellence to the families served at more than 900 schools throughout its umbrella of 5 brands. Prior to that, Ms. Wallace’s 30-year career at the Walt Disney Company spanned many roles in Theme Parks and Resorts, concluding with Executive Vice President of Operations Strategy, Planning, Revenue Management, and Decision Sciences, encompassing all of Disney Parks’ domestic and international sites.
After joining Disney as an industrial engineer in 1985, Ms. Wallace’s roles included Senior Vice President of Walt Disney World Operations – where she oversaw the largest and most popular resort destination in the world, Vice President of Walt Disney World’s Magic Kingdom© and general manager for Disney’s Animal Kingdom© and Disney’s All-Star Resort. Ms. Wallace graduated with honors from the University of Florida and earned her MBA from the Crummer School of Business at Rollins College. She is currently a Trustee at Rollins College and a director of Ardent Leisure Group Limited.